I was referred here by a friend who got their engagement ring here as well. Needless to say, they did not disappoint! Florence and her team are absolute gems in the world of customer service and jewelry craftsmanship. From the moment we stepped in, Florence and her staff were incredibly attentive and it felt like they were there to help us find what we need, instead of just make a sale. The design we ended up settling on was not in stock anywhere, but thankfully their skilled goldsmith turned our vision into a stunning reality. It honestly came out better than we imagined.
What truly sets them apart is their genuine care and commitment to their customers. They made it felt like the journey in the purchase was also something to be cherished. They helped us take pictures of the progress, which made it even more meaningful.
The entire process felt very collaborative. Florence and her team were extremely patient as we went back and forth on details and materials (white gold or platinum), ensuring every detail was just as we imagined, and everything was within budget. 👍🏻 Like
Response from the owner:
Thank you for the outstanding words of appreciation, Jordan! Truly you are one of our nicest customers and it was great to get to know you. We try our best to provide exceptional service and we are so happy to hear that you are satisfied with your overall experience and final ring design! We hope you will come back to support us again.
Wishing you a joyful and pleasant 2024! 😊
